Policies
Supply Chain Due Diligence Policy (Gold) — OECD-Aligned
AuHandel operates as an institutional gold brokerage/trading counterparty. We apply a risk-based due diligence program for gold supply chains aligned to the OECD five-step framework and consistent with expectations reflected in RJC-aligned practice for responsible business conduct in jewellery and precious metals supply chains.
Policy details
Entity: AuHandel (trading name of Balmeringa GmbH)
Effective date: 1 January 2020
Applies to: All directors, employees, contractors, and third parties acting for or on behalf of AuHandel; and informs expectations of counterparties.
AuHandel operates as an institutional gold brokerage/trading counterparty. We apply a risk-based due diligence program for gold supply chains aligned to the OECD five-step framework and consistent with expectations reflected in RJC-aligned practice for responsible business conduct in jewellery and precious metals supply chains.
1. Purpose
Link to sectionThe purpose of this policy is to define how AuHandel:
- Establishes governance and controls for responsible gold supply chains,
- Identifies and assesses risks in gold transactions and related business relationships,
- Prevents, mitigates, or ceases engagement where risks are unacceptable,
- Maintains appropriate records and transparency, and
- Provides an accessible grievance channel for concerns.
2. Scope
Link to sectionThis policy applies to:
- Gold and gold-bearing materials involved in AuHandel’s activities (buying, selling, brokering, arranging, or otherwise facilitating institutional transactions), and
- All relevant counterparties and service providers involved in those transactions (including intermediaries, logistics, custody, and other service providers).
- AuHandel does not refine gold and does not engage in retail bullion sales.
3. Due diligence principles
Link to sectionAuHandel’s due diligence is:
- Risk-based: depth of checks increases with risk indicators
- Proportionate: commensurate with our role and available visibility
- Documented: decisions and evidence are recorded
- Escalation-driven: elevated risk requires senior review
- Continuous: periodically reviewed and improved
4. OECD-aligned five-step framework
Link to section- Step 1 — Establish strong management systems
- AuHandel maintains management systems to support due diligence, including:
- Governance & accountability: designation of a Compliance Lead / Responsible Sourcing Officer and senior management oversight.
- Policies & procedures: published policies (including Responsible Sourcing and Human Rights) and internal onboarding/transaction procedures.
- Counterparty onboarding: identification/verification of legal entity, ownership/control where applicable, and authority to transact.
- Training: periodic training for relevant personnel on red flags, escalation, and documentation integrity.
- Record-keeping: maintenance of transaction files and due diligence evidence consistent with legal and operational requirements.
- Step 2 — Identify and assess risks in the supply chain
- AuHandel assesses risks at counterparty and transaction level, including (as applicable):
- Identity and ownership risk: verification of entity existence, beneficial ownership (where required), authorised signatories, and legitimacy of business operations.
- Geographic risk: screening for CAHRA exposure and other elevated-risk jurisdictions using credible sources; sanctions considerations where applicable.
- Supply chain integrity: origin plausibility checks to the extent feasible, consistency of documentation, route/handling anomalies.
- Transaction structure risk: unusual settlement methods, third-party payments, cash-intensive structures, or attempts to avoid due diligence.
- Integrity risks: corruption, fraud, misrepresentation of origin, tax/royalty evasion indicators.
- Human rights risks: indicators linked to forced labour, child labour, trafficking, severe abuses, or coercion and extortion.
- ASM-related risks: where artisanal/small-scale mining is relevant, apply heightened scrutiny given known elevated risk profiles in some contexts.
- Red flags that may trigger enhanced due diligence include:
- inconsistent or incomplete documentation
- resistance to routine due diligence
- implausible origin narratives
- unusual routing or custody arrangements
- urgency or pressure to execute without checks
- opaque ownership/control structures
- Step 3 — Design and implement a strategy to respond to risks
- Where risks are identified, AuHandel implements a documented risk response. Potential responses include:
- Request additional information and corroboration (documentation, representations, assurance materials).
- Apply enhanced due diligence (EDD) and management approval for elevated risk.
- Impose conditions/controls (e.g., limitations on payment channels, additional documentary requirements, restricted structures).
- Suspend a transaction pending investigation.
- Disengage/decline where:
- severe abuse indicators exist,
- credible risk cannot be mitigated to an acceptable level,
- information is materially inconsistent, or
- there is non-cooperation with due diligence.
- AuHandel documents the rationale for approvals, conditional approvals, suspensions, and disengagements.
- Step 4 — Support appropriate assurance / verification (as applicable)
- AuHandel may rely on, request, or consider credible assurance where proportionate to risk, such as:
- reputable audit reports, certifications, or equivalent assurance from counterparties,
- documented compliance programs and control evidence,
- independent documentation verification where feasible.
- Where third-party assurance is unavailable or insufficient for the risk context, AuHandel may increase scrutiny, impose additional conditions, or decline engagement.
- Step 5 — Reporting and transparency
- AuHandel supports transparency by:
- Publishing high-level policy commitments (including this policy),
- Maintaining a grievance channel for concerns, and
- Keeping appropriate internal records of due diligence, decisions, and risk responses.
- Where appropriate for the business, AuHandel may periodically summarise program improvements and learnings (without disclosing sensitive counterparty information).
5. Zero-tolerance and immediate escalation
Link to sectionThe following require immediate escalation to senior management and will typically result in suspension or refusal unless risks can be clearly ruled out:
- credible indicators of severe human rights abuses (forced labour, child labour, trafficking, torture, widespread sexual violence)
- credible indicators of conflict financing or support to armed groups
- bribery/corruption demands or evidence
- material misrepresentation of origin/documentation
- suspicious transaction structures consistent with money laundering or terrorism financing
- (See also: Responsible Sourcing Policy and CAHRA Policy.)
6. Counterparty information requirements (risk-based)
Link to sectionDepending on risk, AuHandel may request:
- Entity registration details and operating address (as required for verification)
- Beneficial ownership and control information (as applicable)
- Authorised signatories and authority to transact
- Description of supply chain role and sourcing footprint
- Origin-related documentation to the extent available (and not misleading)
- Logistics/custody documentation where applicable
- Settlement information (beneficiary accounts, rationale for payment structure)
- Compliance program overview and relevant assurance
- Failure to provide reasonable information may result in refusal or disengagement.
7. Record-keeping
Link to sectionAuHandel maintains transaction files and due diligence records (including onboarding evidence, risk assessments, risk responses, and decision approvals) consistent with:
- applicable legal requirements, and
- operational needs for audit readiness and accountability.
8. Training and awareness
Link to sectionAuHandel provides periodic training to relevant personnel on:
- recognising red flags,
- CAHRA awareness and escalation,
- documentation integrity and fraud prevention,
- AML/CTF risk indicators and reporting obligations.
9. Grievance mechanism
Link to sectionStakeholders may report concerns connected to AuHandel’s gold supply chain activities through:
- Email: [Insert grievance/compliance email]
- Web form (optional): [Insert link]
- AuHandel handles concerns discreetly, prohibits retaliation for good-faith reporting, and will investigate proportionately.
10. Review and continuous improvement
Link to sectionThis policy and supporting procedures are reviewed periodically (at least annually) and updated as needed based on:
- changes in operating footprint,
- changes in risk context (jurisdictional, regulatory, geopolitical), and
- lessons learned from implementation and reported concerns.